Latest update: 23 October, 2024

Important Security Alert: Beware of phishing websites masquerading as Mannings!

Please be aware that there have been instances of fraudulent websites purporting to represent Mannings. These deceptive websites falsely allege unauthorised transactions or expired points through SMS and prompt customers to click on a link to log in, potentially compromising sensitive account information.

We reiterate that we have never sent and will not send any messages, including SMS, Whatsapp, emails, or hyperlinks, requesting customers to provide sensitive personal information or any financial details. If you have not requested for a password change on the official Mannings' website, please do not click on any suspicious links.

To curb fraudulent websites impersonating Mannings, We have registered with the Office of the Communications Authority (OFCA) as a “Registered Sender” under the SMS Sender Registration Scheme. As a result, all SMS messages from Mannings will begin with the prefix "#", and the sender’s name will appear as “#Mannings”.  

Please be reminded that the official Mannings website is https://www.mannings.com.hk/. We advise customers to remain vigilant and the following are easy ways to help identify fraudulent communications and websites:
1. The domain name includes unfamiliar domain data in addition to ".com"
2. The website content contains syntax errors.
3. You are asked to provide personal information, such as bank account details or credit card information.

Additionally, please note that Mannings’ rewards programme is yuu. Customers can only redeem vouchers or products with yuu points through yuu App.   The official Mannings website only accepts the following payment methods: Visa, Mastercard, Octopus, Payme, AlipayHK, Alipay CN and WeChat Pay HK.

In any situation, we recommend you not to click on or respond to any fraudulent websites or messages. If you are unsure whether an unsolicited communication is fraudulent or authorised by Mannings, please contact Mannings Customer Service through WhatsApp or our Contact Us page.